• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within Indonesia.
  • The shipping cost shown for an individual item reflects what you pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.
  • Please call our Customer Service at (021) 2258 4873 if you have any question.


Tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, your Order History on will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order
  • Visit the website. Sign In for Your Order History at 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
  • Contact us. If you still have questions about your order, please contact us via e-mail phone

How is order status different from tracking information?

The status of your order is supplied by, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as JNE, TIKI) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.



There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on are based on the weight of the total order, cost estimation calculated by the carrier. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

You can also have your Ship-to-Home orders expedited.

Polo Ralph Lauren Indonesia offers Regular and Expedited (Express) Shipping Service.


Allow up to 14 business days for your order to be shipped to your destination.

*Total delivery time includes processing and carrier transit time for all states in Indonesia.

Polo Ralph Lauren Indonesia will not be held responsible for orders that are shipped to destination longer than estimated time as it depends on third party carrier that provide the shipping service once we handed your product/s to the carrier.

However, please feel free to check on Your Order History on our website or contact our customer service for questions.

Please note, business days are Monday - Friday, excluding federal holidays within the Indonesia. Furthermore, most items may be shipped all states via Regular or Expedited Shipping Service, depending on the shipping options you select.